Return & Exchange

🔄 SAVIOR HEAT Return & Exchange Policy

We want you to be completely satisfied with your purchase.
If you wish to return or exchange an item, you must submit your request within 7 days after the date of delivery.
Requests made after 7 days from the date the order is delivered will not be accepted.

1. Eligibility for Return & Exchange

Return or exchange requests must be submitted within 7 calendar days after receiving the package.
Items must be new, unworn, with original tags, packaging, and all accessories included.
Sale items, final sale items, and free gifts are not eligible for return or exchange.
We reserve the right to inspect and refuse any return if the item is not in its original condition.
Shipping charges are non-refundable unless the return is due to our error.
Requests made after the 7-day window will not be eligible for return or exchange.

2. Return Shipping Responsibility

If the return is due to customer reasons (e.g., wrong size, personal preference), the customer is responsible for return shipping costs.
If the return is due to our fault (e.g., defective product or wrong item shipped), we will cover the return shipping cost.
We do not provide prepaid return labels. Customers should arrange their own return shipment.
Please contact our support team before returning any item to obtain the correct return address and RMA number.

3. Return Addresses

🇺🇸 U.S. Customers
New Jersey Warehouse
1100 Cranbury South River Road, Monroe Township, NJ 08831, USA

🇨🇦 Canadian Customers
Toronto Warehouse (CA-1)
5 Paget Rd, Brampton, Ontario, L6T 5S2, Canada

🌍 All Other Countries
Room 1603, Building A, Zhongshenghui Harbor, Bao’an District, Shenzhen, Guangdong, China

📌 Please do not return any products without prior authorization. Unauthorized returns may be rejected.

4. Return & Refund Process

Contact Customer Support
Email support@saviorheat.ca within 7 days after receiving the package to request an RMA (Return Merchandise Authorization).
Ship the Return
Customers are responsible for arranging their own shipping and ensuring the package is sent to the correct address.
Inspection & Refund
Once the returned item is received and inspected, the refund or exchange process will begin.
Refund Timeline
Refunds will be issued to the original payment method within 1–5 business days after the return is received and approved.
Please note that the time it takes for the refund to appear in your account may vary depending on your payment provider.

5. 30-Day Quality Guarantee

For quality-related issues, Savior Heat provides a 30-day warranty period starting from the delivery date.
If the product has a confirmed quality problem, we will offer a repair, replacement, or refund.
This policy does not cover customer-caused damage or normal wear and tear.

6. Warranty Policy

Warranty starts from the date of purchase.
For quality-related issues, Savior Heat may offer repair or replacement during the warranty period.
Proof of defect (e.g., photo or video) may be required.
Unauthorized returns will not be accepted.
Free items are not covered by the warranty.
Savior Heat is not responsible for loss of data, damages caused by misuse, third-party repairs, or accidental returns.

7. Contact Us

📩 Email: support@saviorheat.ca
Please include your order number, reason for return, and relevant photos (if applicable).

✅ SAVIOR HEAT reserves the right to update or modify this policy at any time without prior notice. By placing an order, you agree to our Return & Exchange Policy.